Privacy Policy

Sauro Data Connect Privacy Policy

This Privacy Policy explains how Sauro Data Connect collects, uses, stores, protects, and discloses your information when you use our website, mobile applications, APIs, wallet services, and digital payment services.

By accessing or using Sauro Data Connect services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Information We Collect

Depending on how you use our services, we may collect the following information:

• Full name
• Email address
• Phone number
• Date of birth
• Account and profile information
• Transaction and payment information
• Wallet and account activity
• Device information
• Browser information
• IP address
• Approximate location information
• Identity verification documents where required
• Information provided when contacting customer support
• API and service usage information

We only collect information that is reasonably necessary for providing, securing, improving, and administering our services.

2. How We Use Your Information

We may use your information to:

• Create and manage your account.
• Verify your identity where necessary.
• Process transactions and payments.
• Fund and manage your wallet.
• Deliver purchased digital services.
• Provide customer support.
• Investigate and prevent fraud.
• Detect unauthorized or suspicious activities.
• Maintain the security of our systems.
• Meet legal and regulatory obligations.
• Resolve complaints and transaction disputes.
• Improve our platform, products, and user experience.
• Send important account, transaction, security, and service notifications.
• Maintain records required for business, auditing, and compliance purposes.

3. Transaction and Payment Data

When you purchase airtime, data bundles, electricity services, cable subscriptions, examination services, or other digital products through Sauro Data Connect, transaction information may be recorded. This information may include transaction references, service type, amount, date and time, account details, and transaction status. Transaction records may be retained for service delivery, accounting, auditing, dispute resolution, fraud prevention, regulatory compliance, and legitimate business purposes.

4. Wallet Information

Where wallet services are available, we may collect and maintain information relating to wallet funding, withdrawals, balances, transactions, reversals, and other wallet activities. We may review wallet activity for fraud prevention, security, compliance, and transaction monitoring purposes.

5. Identity Verification

Sauro Data Connect may request identity verification information or supporting documents where necessary to:

• Verify account ownership.
• Prevent fraud and identity theft.
• Protect users and the platform.
• Comply with applicable laws and regulations.
• Investigate suspicious transactions.
• Resolve certain account or transaction disputes.

Identity verification information will be handled using appropriate security and access controls.

6. Cookies and Similar Technologies

We may use cookies, local storage, analytics tools, and similar technologies to:

• Remember user preferences.
• Maintain sessions and account functionality.
• Improve website performance.
• Understand how users interact with our services.
• Analyze traffic and usage patterns.
• Detect suspicious or abusive activity.
• Improve platform security.

You may be able to control certain cookie settings through your browser or device settings. Disabling some technologies may affect the functionality of certain parts of the platform.

7. Information Sharing and Disclosure

Sauro Data Connect does not sell your personal information. We may disclose or share relevant information where necessary with:

• Payment processors and financial institutions.
• Banks and other authorized payment partners.
• Telecommunication service providers.
• Electricity and utility service providers.
• Cable television and other digital service providers.
• Technology and infrastructure providers.
• Fraud prevention and compliance partners.
• Professional advisers, auditors, and service providers.
• Regulatory authorities where required or permitted by law.
• Law enforcement agencies or other authorized government bodies where legally required.

We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.

8. Data Security

Sauro Data Connect implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, secure infrastructure, and internal security procedures. However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing and maintaining our services.
• Maintaining transaction records.
• Meeting legal and regulatory requirements.
• Preventing and investigating fraud.
• Resolving disputes and complaints.
• Enforcing agreements and protecting our legal rights.
• Maintaining legitimate business and accounting records.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights

Subject to applicable Nigerian laws and regulations, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is processed.
• Raise a complaint regarding the handling of your personal information.

Certain rights may be subject to legal, regulatory, security, or contractual limitations. To protect users against unauthorized requests, we may require verification of your identity before processing certain data requests.

11. Third-Party Services

Sauro Data Connect may integrate with or rely on third-party services to provide certain features and products. Examples may include payment processors, banks, telecommunications providers, utility companies, cloud infrastructure providers, analytics services, and other technology partners. Third-party providers may process information in accordance with their own privacy policies and applicable agreements. We encourage users to review the privacy policies of relevant third-party providers where applicable.

12. Children's Privacy

Sauro Data Connect services are not primarily directed at children under the age of 18. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. Where a service requires users to meet a minimum legal age or other eligibility requirement, users must comply with those requirements.

13. Regulatory and Legal Compliance

Sauro Data Connect may collect, process, preserve, or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, regulatory directives, lawful government requests, anti-money-laundering requirements, fraud investigations, or other legal obligations. We may also process information to protect the rights, safety, security, and property of Sauro Data Connect, our users, service providers, or other persons.

14. Data Transfers and Service Providers

Some technology or service providers used by Sauro Data Connect may process information from locations outside your immediate jurisdiction. Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements and appropriate contractual or technical safeguards.

15. Data Breach and Security Incidents

Where we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and address the incident. Where notification is required by applicable law or regulatory requirements, we will provide appropriate notifications to affected individuals or relevant authorities.

16. Changes to This Privacy Policy

Sauro Data Connect may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or data-processing practices. When significant changes are made, we may provide appropriate notice through our website, application, email, or other available communication channels. The updated Privacy Policy will become effective when published unless otherwise stated.

17. Contact Us